Jack, I'm sorry, but I'm can't seem to get it across to you that to help, I need you to clearly answer all of my questions, respond to my suggestions, etc.., even if a given question may not seem relevant to you.
For example, in post #78 in this thread, I asked several questions but received answers to only a very small number of them. Here are the questions in that post followed by a summary of your response, or lack thereof:
"Have you taken the eyedropper tool and actually measured the RGB numbers for what you think is a pure white,..." - NO ANSWER, NOT EVEN A PROMISE TO TRY THIS METHOD TO VERIFY COLORS NUMERICALLY INSTEAD OF VISUALLY.
"...so then why did you send it? What were you trying to demonstrate by sending me a file you presumably knew had terrible colors?..." - YOU FINALLY DID ANSWER THIS QUESTION (ie, after repeatedly asking the same thing in previous posts)
"...Did you mean, "I went into word ..." or "I went into work..."?" - NO DIRECT ANSWER (but from the mention of Microsoft Word in your latest post, it sounds like you did mean "Word", not "work" in the previous post, as well.
"..2. .You said, "...the page appears...". What page? We've been talking about many pages in this thread. All pages, some pages, etc. How did you import the image into Word? Cut and paste a screen shot? Used PS's "Save as a JPG" command, and then used Word's "Insert picture" command? some other method?. " - NOT ONE SINGLE ANSWER TO ANY OF THESE IMPORTANT QUESTIONS (maybe the answer is embedded in your text, but I can't figure it out).
"...3. I presume that when you used the word, "appears", you meant "appears on my monitor", not "appears on my printer", right?..." - NO ANSWER (My guess is that you meant "monitor" because you currently don't have a working printer, but your statement could easily have referred to observations made before you took your printer out of service. You just can't leave loose ends like this hanging. You've got to make simple, declarative unambiguous statements that require no interpretation or guess-work on our part.
"...May I suggest that you download and install some simple, free, but well regarded Image file viewer such as Irfanview, or XnView..." - NO RESPONSE WHATSOEVER TO MY SUGGESTION TO INSTALL SOME OTHER FILE VIEWERS.
The same sort of thing has happened when I've asked you similarly direct questions in earlier posts.
Remotely diagnosing a problem like this requires the utmost clarity in communication. Because of our different styles of communicating, I unfortunately have come to the conclusion that I can't help you remotely. If we were neighbors, I would be more than happy to drop over, and we could probably sort things out in an afternoon. I think your best option would be to find an expert in your area to see for themselves exactly what is going on, and physically work on your system.
Sorry, I've given it my best try.
Tom