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Cannot Save Files


Skeezix

Skeezix

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Sometimes I can open a JPG in Photoshop, work on it, and then save it. Other times when I try to save the file I get an "Could not complete your request because of a program error." If I then open another JPG or TIF or PS file and try to save it, I get the same error.

If I close and reopen Photoshop, I still get the same error.
If I restart the computer, then I can save my file, but sooner or later, I get the same error.

Usually, but not always, if I open the file using a different program and save the JPG file as a TIF, and then open Photoshop and try to save the file, I'm okay but after 10-15 minutes I'm back to the same error. This problem has been going on for over a year or so.

I don't believe I have this problem on a different (Windows Vista) computer. What am I doing wrong?
 
Hi John,
Yes, I gave them a try. Here are the results:

Update Photoshop
I can't afford to update Photoshop because I am retired and living on a rather small, fixed income. I thing that version 7 should work because it worked on my Vista computer for over 10 years without problems.

Grant Photoshop "Full Disk Access"
That's for a MAC computer, I have PC computers.
Hide all layers in the Layers panel then Save again
I hid all layers in the Layers panel but still could not save the file.

Roll back to the previous version of Photoshop
All I have is version 7 and 7.0.1.

Further testing shows that the same problem does occur on my Vista computer, so I'm not sure that the installation is faulty. I think there is something funny going on with the JPG files themselves. It is odd that on both computers, I can save the files a few times. Then the problem pops up and then I can no longer save anything that Photoshop opens, be it JPG, PNG, TIF, or even PSD.
 
Skeezix said:
Hi John,
Yes, I gave them a try. Here are the results:

Update Photoshop
I can't afford to update Photoshop because I am retired and living on a rather small, fixed income. I thing that version 7 should work because it worked on my Vista computer for over 10 years without problems.

Grant Photoshop "Full Disk Access"
That's for a MAC computer, I have PC computers.
Hide all layers in the Layers panel then Save again
I hid all layers in the Layers panel but still could not save the file.

Roll back to the previous version of Photoshop
All I have is version 7 and 7.0.1.

Further testing shows that the same problem does occur on my Vista computer, so I'm not sure that the installation is faulty. I think there is something funny going on with the JPG files themselves. It is odd that on both computers, I can save the files a few times. Then the problem pops up and then I can no longer save anything that Photoshop opens, be it JPG, PNG, TIF, or even PSD.
Click to expand...
A problem above my pay grade.
It is unclear whether it is a file corruption, Photoshop, or Windows 10 issue.
It is unusual that once you have the problem, it is persistent with other files, not just JPEG. It almost feels like it is beyond just a Photoshop issue.

One standard technique I use to help debug a problem is identifying "what changed" from when you had no problem to now when you have a problem.
Any system update, applications added, changes to your hardware configuration, or application or app settings changes.

If the suggestions on forums do not help, a hands-on IT person may be required to solve the problem.

I hope you'll get this problem resolved soon.
John Wheeler
 
Here are the results of my trying what you suggested:

Full Scratch Disk
My scratch disk is D: with 838 GB free space. It was originally set to C: but I changed it in an effort to fix my problem. I also cleared all temporary files (52 MB) that were in it but that didn't help either.

Outdated Photoshop Version (Compatibility Issues)
All my files are only a few megabytes large.

FILE CORRUPTION
I tried saving in various file formats but the problem still exists.

PERMISSIONS ISSUES
I have permission to save the file to an external USB drive on one system, and to the C: drive on the Vista system.

And I've restarted Photoshop and my computers several times, all to no avail.

There have been several system updates to the Windows 10 computer, but no updates to the Vista computer. And the Vista computer has never been connected to the internet.

Sorry you couldn't help, but I know you tried. In the meantime, I started using Snagit to add my dates to the photos and I've had no problems saving them afterwards!

Clayton
 
MORE INFO:
Most of the photos that I scanned on my HP printer can be opened, changed, and saved in PS 7 along with a lot of the photos I took with my Pixel 7 phone. The ones that I cannot save are photos I took with the phone and then transferred to my desktop. Those photos are all around 4000x3000 pixels and it's only the photos I took over the last 3 months or so (earlier photos on the phone do not seem to have the problem). I'm not sure what the actual problem is because I keep getting confused during my testing.

So I set my HP printer to scan a magazine cover at 4000x6000 pixels and save it as a JPG. Then I opened the scan in PS 7, made a couple changes (cropped, added a couple streaks with the paintbrush) and I was able to save the file without problems using Save and then Save as. Then I took the magazine outside, photographed it with the phone, transferred the image to my desktop, opened it in Photoshop, and I was not able to Save or Save as.

It appears that the phone is introducing something in the jpg files that chokes Photoshop but I don't know where to look for it. Does anybody have any suggestions?
 
Can you include the actual file in a post (or a link to the image on a file-sharing app, e.g., Dropbox) to be examined? Also, if you could attach a file that does not have the problem, it would help as well. The metadata could be reviewed to see what is different or if there are any other clues.
I have had images with strange problems as well. Once, it was related to having a unique scanner ICC profile that PS choked on. It is so hard to know what we will find. Just provide the dirt, and forum members can start digging. ;)
John Wheeler
 
What would also help is what happens when you try and Save the file from PS. Do you get an error messsge, does it act like me it saved yet the file is not found etc. also, are you saving as a Joey? Does it save in any other format? Any extra clues you have or can try would help debug the issue. What color space is the image.

You can look in the I believe under the command File > Info command as well. Going by memory since I do not have your version of PS anymore.
 
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