Thank you, Bestie!! I know that most tools have different options when using them and I'm pretty sure that isn't the issue here. However, like you and not being in front of my work PC (I am such a Macaholic), one never really knows what the tool settings are unless you are in front of them. So, when I report in to the gardens tomorrow morning, this will be the first thing I will check on before going on to using the suggestions Gedstar mentioned above. Thank you for your comeback! Always appreciate some expert help when I've already exhausted all the possible fixes I can think of. I'll let you all know if any of these ideas worked by end of day tomorrow. Happy Sunday!!
Nana