What's new
By:
Photoshop Gurus Forum

Welcome to Photoshop Gurus forum. Register a free account today to become a member! It's completely free. Once signed in, you'll enjoy an ad-free experience and be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Scratch disk full Error - Stuck after PC crash - Empty hard drives


R

retrofox

New Member
Messages
4
Likes
0
I have windows 7 running version Cs6 (64x)

My PC randomly turned off.

After restart I have been stuck with "scratch disks are full" when opening a document even though my hard drives are empty
Changing scratch disk to a larger hard drive also makes no change to this

Please direct me to all temp folders and files involved in scratch discs as i have already had to reload my PC a number of times due to software faults

What i have done :
Googled and googled and googled again
(Google seems to search for anything other then the words you type these days so is totally useless!Much hate for new google)
Searched for temp files , deleted everything i could in app data ect,
Removed and reinstalled

Problem will not go away


Thanks for your time
 
Hi there...

There's 2 things you haven't tried... Defragment and Scan disks for errors.

Funny as it sounds but I had this problem before . After a bit of the above maintenance it cleared up. No guarantee it will work for you but give it a shot.....

And defrag your system on a regular basis.
 
You earlier mentioned your PC randomly turned off ... a power fluctuation?

If not it's NOT GOOD. could be an early sign of Drive or OS problems.... Have that checked out and start backing up your files as a precaution.
 
The PC is brand new with SSD it was somthing else ignore that please and actually help me with the problem at hand

There has to be a temp folder for the scratch disc?! Please tell me were they are so I can wipe them
 
Update: Ok it seems to only happening to the one file , it was the file that was open at the time of the shutdown - It was not modified or saved at any point around this event

That proves its a software prolem. Please tell me were temp files are located , this is what iv been trying to find out for the past 5 hours
 
Too bad you feel that way...

For most of us, this problem isn't encountered that often and easy to fix. With Photoshop CS6 there may be auto-save recovery files but they're always .psb files. You don't have to do anything as Photoshop will automatically open them the next time you run it after a crash. But this option has to be enabled in preference.

And I heard this problem often occurs with pirated CS6.
 
Pay $700 just to use free software.

did you change your scratch disk properly it should be done by adding a 2nd scratch disk photoshop can have upto 4, then changing priority of each 1.

what size ssd do you have and have you disabled paged files on it

have you run a decent system cleaner other than microsoft tools such as Steve Goulds Clean up

more importantly how much ram do you have installed and how much have you allocated to photoshop.

You shouldnt really need a scratch disk for photoshop on a decent built and configured machine unless you have built it AMD rather than intel and Nvidia or you are handling multi gig PSD's

Photoshop method for handling memory

Photoshop > 2gigs of ram > 70% of installed ram allocated> User changed ram so if you have told photoshop to use more than 70% of available ram> GPU Vram so if you have a 512mb Graphics card or more then photoshop will use that > Scratch disk.

Most common reason for scratch disk errors are people telling photoshop or any product using scratch disks to use more memory than what is really available to the program. If you set photoshop up to use 100% of ram then windows can't write files or run in the background hence crashing.

I always allow 4 gigs of ram to run OS and Bground processes and then allocate ram to photoshop based on that

so 8 gig of total ram means I would allocate 4 gigs of ram to photoshop

12 gigs of total ram allocate 8 gigs to ps

16 gigs of ram allocate 12 gigs to ps

and so on but really shouldnt need to allocate 12+ gigs of ram to photoshop it would rarely get used
 
dv8_fx said:
too bad you feel that way...

For most of us, this problem isn't encountered that often and easy to fix. With photoshop cs6 there may be auto-save recovery files but they're always .psb files. You don't have to do anything as photoshop will automatically open them the next time you run it after a crash. But this option has to be enabled in preference.

and i heard this problem often occurs with pirated cs6.
Click to expand...


hmmmmmm...................
 
Someone pays hundreds of dollars for software and then says "Screw it im reloading my PC and moving to GIMP". Highly suspicious IMHO.
 
also, something you grow to learn; NOTHING is random with PCs

if it shuts off without you telling it to, there's something wrong, I'd look into that problem before I looked into software problems.
and if there are numerous software faults, again, it leads me to believe there's an underlying issue there that you're ignoring

I'm also suspicious of this, however, in all respects, it could be a trial version, though I doubt it.

Pirated versions of software come with their own risks and problems, I'm not talking viruses, some crack software is poorly written and can lead to a number of hardware and software faults such as corrupted registry entries and can also in rare cases can muck up the boot sector.

being honest I wouldn't pay £600-£700 just to find that it isn't working as I liked it to, so I switch to free software, that's what trial versions are for. It's a lot of money to be throwing away, a lot of people who paid that price would persevere with the issue. if this isn't a trial, then again, why waste £700, unless you cracked it, I see no justification for giving up so quickly.
I can say, all genuine versions of Photoshop are stable on most machines, I've never known my version to do anything more than give me screen artifacts every now and then, which isn't an issue with the software, it's an issue with the monitor/GPU.
 
it does but it's a b*** to find, certainly takes a lot of jumping through hoops to get it, not for someone with a low level of patience.
 
Back
Top