Problems Installing CS3 on new computer

[j d'antonio]

hi
new to the board & in dire need of help.

have been attempting to install cs3 on a new computer i built. the computer works well and multiple other programs load and function normally - including cs2. Adobe tech support has been worthless and uninterested. This same copy of cs3 has installed on another computer without problem.

i am running a Gigabyte GA-MA69G-S3H motherboard with the latest drivers. 4 GB of Gskill RAM. 2 Hitachi Deskstar 320 GB 7200 RPM SATA drives in stripped array. AMD Brisbane Athlon dual core 5400+ 2.8GHz 65W - not overclocked.
The video card is a Gigabyte GeForce 8600 GT 256 MB 128 PCI express.

thanks in advance to anyone who can help.

 

[sherly]

I've happily been running an Epson V700 with Silverfast SE6 on CS3 with Windows XP for several months.

Having need for a new computer which is running Vista, I'm having problems. I load the software, open CS3, go to Import, select Silverfast, and up pops the 'Unlock Silverfast' screen, I enter the serial toy story number in the six field 5 number block, hit Unlock, and up comes another window that says:

'If you have a Silverfast CD, put it in the CD-ROM drive and press OK"

So I do that, and nothing happens. If I hit Unlock, the same screen pops up, and basically everything is frozen. San Antonio apartmentI have to go Alt_Cntl_Delete and close it in the Task Manager, which also closes CS3.

I've installed and uninstalled multiple times from both disc and download from the Silverfast site with the same result every time, both Twain and plug in versions.

Anyone (Silverfast?) got any ideas!?