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Yes....Okay, do you mean the Preferences in the DNG converter?
............. she set that to 2.4 and later - upon installing the converter.
So it seems to be something else...
adifrank said:Okay, do you mean the Preferences in the DNG converter?
So when she ran the DNG converter it was already set to 2.4?
You didn't even know where to set the preferences so how did she know to do this?
Have her make sure her version of PS is up to date by running update.
Then open the converter, set preferences to 2.4 and convert a file and see if it opens.
If it doesn't work put an original CR2 Raw file in a zip or Rar file and post it here.