jessicap1616
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Hi. I am working with Photoshop CS4. A client in France has sent me a PSD file which I need to edit. It is coming through as what looks like a flattened image, there is one layer (background) and it is locked.
They are saying they have sent the native file and other designers they have sent the same file to are able to see the layers.
Am I doing something wrong, or is there an international version that is different than my version, or do I need to request a different file type from them to see the layers?
Its weird others can work on it but I cant...
I appreciate any advice on how to proceed with this.
They are saying they have sent the native file and other designers they have sent the same file to are able to see the layers.
Am I doing something wrong, or is there an international version that is different than my version, or do I need to request a different file type from them to see the layers?
Its weird others can work on it but I cant...
I appreciate any advice on how to proceed with this.