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CS4 cropping problem


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Bobbie

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I select the area to be cropped on the image.
Select "image>crop" and enter.
The picture disappears.

I had this happen with CS3 once; it was suggested to reinstall; I did and it solved the problem.
This time I have reinstalled PS CS4 twice (uninstalled first) and it still does this.
My PS CS3 was a separate PS package; the CS4 is part of the Adobe Creative Suite 4 (standard). The second reinstall, I reinstalled the whole Creative Suite. Still does the disappearing act.
Any ideas?
Thanks.
 
It seems my Photoshop CS4 problem has even stumped the "official" Adobe Tech support. I asked for help from them and still haven't received an answer (its been 5 days now). I have gone back to using CS3 because it works. I'm still open to any suggestions anyone may have to fix the CS4 problem. I'm running on Mac OS 10.5.7.
 
Bobbie said:
It seems my Photoshop CS4 problem has even stumped the "official" Adobe Tech support. I asked for help from them and still haven't received an answer (its been 5 days now). I have gone back to using CS3 because it works. I'm still open to any suggestions anyone may have to fix the CS4 problem. I'm running on Mac OS 10.5.7.
Click to expand...

Lol only 5 day's, I'v been wating 18 day's ATM, so hang in there maybe some time in the next 10 to 50 years you will get and answer from Adobe
 
Hi, I had the same problem, but solved it. I hope that this will help you. In the Crop tool bar, where you have Width, Height, Resolution, etc. somehow I had the value of 1 pxl in the Width box, so when I clicked Enter the image as if disappeared (but it became so small that you couldn't see it). I cleared this box and now it is working fine again.
 
Fixed the problem!

Thanks fc4, I just now joined this forum because of your excellent answer. It may have taken me light years to have figured this problem out. I was having the same problem and clearing the width box was the cure. Also I would assume this would apply to all three of the size boxes however my width box was set to 1px.
 
Thank you!

Thank you fc4 for the tip! It worked. . .I'll be sure to pass this on to Adobe. . .if I ever hear back from them :-)
 
Thanks

Hi,

I had the same problem and it was driving me nuts trying to work out what it was. Somehow I must have entered a 1 in the width column and my images kept disappearing.

Great tip!

Thanks,

MD
 
fc4 said:
Hi, I had the same problem, but solved it. I hope that this will help you. In the Crop tool bar, where you have Width, Height, Resolution, etc. somehow I had the value of 1 pxl in the Width box, so when I clicked Enter the image as if disappeared (but it became so small that you couldn't see it). I cleared this box and now it is working fine again.
Click to expand...

Thank you,
your proposal has worked out fine for me ! I just cleared the box and the problem was fixed.
 
You're a genius, I've had that problem for ages and couldn't figure it out. I've just joined the forum to say thanks, so thanks :)
 
fc4 said:
Hi, I had the same problem, but solved it. I hope that this will help you. In the Crop tool bar, where you have Width, Height, Resolution, etc. somehow I had the value of 1 pxl in the Width box, so when I clicked Enter the image as if disappeared (but it became so small that you couldn't see it). I cleared this box and now it is working fine again.
Click to expand...

Thank you! Well done! Worked like a treat! phew....:)
 
Re: Thanks

Thank you FC4. One and a half years after this posting I had the same problem with CS5 until one minute ago when I read your reply. I knew it had to be something simple. Looked through preferences and nothing, but never looked up at the tool bar itself. Yep it was set to one pixel. I knew I'd get my answer here, but I'm surprised that it happened at all. I sure didn't do it -- that I know of. Who knows? Just glad the problem is solved!
 
I tried the fix given in July 2009 and it worked. This is copied below. In the Crop tool bar, where you have Width, Height, Resolution, etc. somehow I had the value of 1 pxl in the Width box, so when I clicked Enter the image as if disappeared (but it became so small that you couldn't see it). I cleared this box and now it is working fine again. I found this did the trick. Many thanks
 
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