CC still crashes immediately after launching

[Sorrowdy]

Hi, I have this problem. I have bought new Photoshop CC, downloaded from Adobe website and installed but every time I try to launch the software it crashes immediately after its opening, I tried everything to resolve the problem and nothing works. Can some of you help me?

 

[hawkeye]

You should be talking to Adobe.

 

[Sorrowdy]

I had a chat with someone from their support but he didn't solve the problem

 

[hawkeye]

I had a chat with someone from their support but he didn't solve the problem

Then I suggest you call back and get proper help, not just have a chat. No one here knows more about Adobe software than Adobe does.

 

[gedstar]

Is it Photoshop CC2014, a lot of people seem to be having similar issues, first thing I would suggest is checking to make sure you have the latest Driver for your graphics card from the manufactures website installed.

You could try this http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Also look here
https://forums.adobe.com/community/photoshop/content

Search the forum or post your issue there, you will need to give more detailed info than you posted here, like OS, System specs etc
Good Luck

 

[MikeMc]

Make sure your anti virus is disabled when you load software....turn it back on after you install.

 

[Artur Neizvestno]

reinstall videodriver